How can we help?

For order help, email from the address used at checkout and include the approximate purchase date and support reference shown on the order page, if available. Describe what happened and which step you reached.

Keep full card numbers, security codes, passwords and sign-in or private report links out of your message. Support can ask for the minimum additional information needed.

Use “Check this order again” on the order-status page if it is available; this checks the same order and does not create another payment. Check your email for an order or refund update.

If the order still cannot be confirmed, send its support reference. A report that cannot be delivered is handled through the automatic refund process described in the terms.

To reopen a delivered report, sign in using your checkout email.

Tell us the report reference or public page address, the specific statement and what evidence conflicts with it. We can investigate what the service received and displayed; corrections to an underlying government, lender or insurance record may also require the responsible source.

For accessibility problems, include your device, browser and the step that caused difficulty if you can. Screenshots are optional; remove personal information before sharing them.